Lars K Jensen

Your numbers are inflated. Here's the reason - and a few things you can do to mitigate the problem.

"New consumers want a personal, not institutional, connection." It's time to do something about it.

Perhaps publishers already have the perfect people employed for listening and talking to users and customers?

User needs sit right where journalism meets audiences and customers. So what are we actually developing? And what can that tell us about the future of our profession?

The advances in AI and how it moves into organisations and their cultures means that the media industry faces problems and solutions which will be "history repeating" to some.

When we want to implement change in our organisation, we tend to focus a lot on structure. But this isn't the best way to go. User needs implementers should take note as well.

Keeping users front and center is becoming a prerequisite in journalism and content production. Can the same approach be beneficial in communities as well?

From assumptions to actual impact for actual people. Meet a set of tools built for - and in - our industry.

Automated user needs labelling is easier than ever — but you need to be aware of what you risk losing, and whether it’s worth it before opting for speed.

For years we have been talking about how less is more. Now, our audiences are saying there is just too much information. Finding a quantity-quality-audience fit should be a major priority for all.